Maintenance Coordinator
Company: Penske
Location: Sterling
Posted on: October 30, 2024
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Job Description:
POSITION SUMMARY: The Maintenance Coordinator will complete
maintenance customer service, inventory and administrative
processes of the branch (branches) that support maintenance
operational efficiency, effectiveness, customer satisfaction and
profitability. The Maintenance Coordinator will provide superior
customer service and communication to internal and external
customers. Support the branch financial manager by providing
guidance and information that contributes to branch performance and
profitability. The Maintenance Coordinator role has
responsibilities in the two main areas of Parts Administration and
Service Counter Support. Each associate will have a unique
accountability list as outlined by their Branch Financial Manager.
The list of Key Responsibilities shown below includes all areas.
This position will be located at the Penske facility at 22675
Executive Drive Sterling, VA 20166. KEY RESPONSIBILITIES
Maintenance Service Customer Support - Maintain Service Net Planner
with PMs campaigns, repairs from drive-ins, call-ins, and 24/7
calls, and off lease/on lease. Start R/O's, schedule pick-ups and
vendor outside work. - Partner with Centralized PM Scheduling
Operations and Outside RO Management teams to foster collaboration
in support of the customer. - Greet customers at the location and
provide quality phone service. Respond to customer inquiries
regarding billing and scheduling. Inventory Productivity - Full
oversight of inventory productivity at the branch(es) for timely
service support while mitigating risk of inventory loss. - Maintain
optimal inventory levels through ordering parts according to
sourcing procedure ensuring suppliers deliver purchases defect-free
and on-time through partnering with Centralized Parts Ordering on a
daily basis. - Receive and store parts in an organized and easily
accessible manner. Ensure that updates to PartsNet occur timely,
complete frequent inventory cycle counts and ensure parts are
available when needed. - Manage the new & used battery inventory
and ensure that tires are on hand in the right quantity and
specifications in an organized manner. - Ensure warranty items are
shipped and are received on time, as well as follow-up on returns
and warranty-grams in partnership with the warranty department.
Process Analytics - Perform process analyses and reviews in areas
such as Inventory, maintenance profitability, warranty campaigns,
cycle counts, RO reviews and other areas. Investigate and recommend
solutions and/or guidance to issues posing a risk to the drivers of
profitability. - Use systems such as ServiceNet or AS400 to
understand the operational dynamics for problem solving and process
improvement. Other Responsibilities - Projects and tasks as
assigned by Branch Financial Manager and District Financial
Manager. Qualifications: - High school diploma or equivalent
required, degree preferred - Interpersonal and relationship
building skills with an ability to collaborate with branch team
members. - Competent written and verbal communication skills - 2
years+ experience in customer service and operations
experience required - 2 years working in service and parts
department preferred - Agile and quick learner, enjoys
collaborative projects and continuous education - Advanced computer
skills including Microsoft Word, Excel, Outlook and PowerPoint
required - Regular, predictable, full attendance is an essential
function of the job - Willingness to travel as necessary, work the
required schedule, work at the specific location required, complete
Penske employment application, submit to a background investigation
(to include past employment, education, and criminal history) and
drug screening are required. Physical Requirements: -The physical
and mental demands described here are representative of those that
must be met by an associate to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. -The associate will be required to: read; communicate
verbally and/or in written form; remember and analyze certain
information; and remember and understand certain instructions or
guidelines. -While performing the duties of this job, the associate
may be required to stand, walk, and sit. The associate is
frequently required to use hands to touch, handle, and feel, and to
reach with hands and arms. The associate must be able to
occasionally lift and/or move up to 25lbs/12kg. -Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception and the ability to
adjust focus. Penske is an Equal Opportunity Employer. About Penske
Truck Leasing/Transportation Solutions Penske Truck
Leasing/Transportation Solutions is a premier global transportation
provider that delivers essential and innovative transportation,
logistics and technology services to help companies and people move
forward. With headquarters in Reading, PA, Penske and its
associates are driven by a dedication to excellence and a
commitment to customer success. Visit Go Penske to learn more. Job
Category: Administrative Job Function: Administrative Support Job
Family: General Administration Address: 22675 Executive Dr Primary
Location: US-VA-Sterling Employer: Penske Truck Leasing Co., L.P.
Req ID: 2414522
Keywords: Penske, Chantilly , Maintenance Coordinator, Professions , Sterling, Virginia
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