Supervising Supports Planner
Company: Service Coordination
Location: Ellicott City
Posted on: October 30, 2024
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Job Description:
Position Title: Supervising Supports Planner Employment Status:
Full-time Reports to: Program Manager Creation Date: 5/1/2021
Agency Division: SPS FLSA Status: Exempt Pay Grade: SCI Summary:
SCI supports people with disabilities, behavioral challenges,
medically complex needs, transitioning youth, the elderly, and
other populations using Maryland Department of Health's Targeted
Case Management and Supports Planning work models as well as a
concierge level geriatric care management and care partner model.
Position Summary: The Supervising Supports Planner is a critical
position that ensures services provided by each Supports Planner
(SP) is of the highest quality and that Support Planners are well
supported to carry out job responsibilities. This position
supervises an average of eight Support Planners and utilizes a
situational leadership approach to support and develop team
members. This position is a member of the Leadership team,
collaborating with other leaders, including members of the Senior
Leadership team, to develop and implement innovative solutions that
further our mission. Interviews, hires, and supervises Supports
Planners (SP) as they support people with medical needs. Provides
guidance and services such as training to Supports Planners.
Ensures services provided by Supports Planners meet state mandated
and SCI set standards. SCI Team Member Expectations: All SCI team
members are expected to: Ensure services provided follow the
organization's mission statement, core operating values and
policies and procedures. Follow HIPAA, confidentiality and security
procedures and principles; collaborate with peers, leadership, and
support areas of the organization; actively participate in and
contribute to leadership and other staff meetings and trainings;
maintains compliance with federal, state, and local employment laws
and regulations; follow self-direction and person-centered planning
procedures and philosophy; and to foster a culture that values
diversity. Essential Duties: --- Manages Support Planners'
Performance to ensure work meets Quality Person-Centered standards
--- Ensure that Supports Planners are using person-centered
practices and principles in all aspects of their role including
language and actions with the people supported and external
stakeholders and Team Members --- Monitors Key Performance
Indicators (KPIs). --- Completes monthly quality checks and audits
for oversight and performance evaluations. --- Ensures Supports
Planners performance expectations are met --- Conducts interviews
for vacant Supports Planner positions. Partners with People &
Culture on all recruitment initiatives. --- Conducts 6-month and
annual performance evaluations for Team Members --- Utilizes
situational leadership to develop Team Members' knowledge and
skills --- Takes disciplinary actions consistent with SCI policies
and procedures to address performance concerns. --- May provide
support for a small number of people supported on occasion. ---
Coordinates and oversees new Maryland Department of Health (MDH)
referrals and Supports Planner Transfers. --- Responsible for
updating Compliance Trackers and ongoing monitoring, using the
Microsoft 365 Suite and other internal and external databases. ---
Prepare and conduct regular supervisions and check-ins for Team
Members --- Participate in organizational and program meetings,
work groups and committees to stay informed and contribute to
policies, procedures, and practices. --- Communicates SCI mission,
vision & values to agencies, the people we support and their
families and service providers --- Speaks to community groups to
explain and communicate SCI purposes, programs and policies ---
Forms cooperative relationships with external stakeholders ---
Participates on and organizes external tasks forces and work groups
--- Supports SP training by reinforcing topics covered in New Team
Member Training, reviewing SCI policies and procedures,
coordinating shadowing opportunities, observing, identifying and
delivering training based on strengths and areas in need of
development --- Performs all duties as described and others as
required, using the foundation of SCI philosophy and values
Supervisory Duties: --- This position supervises an average of 8
Support Planners. Education Required: --- Bachelor's degree in
human services field required. Master's degree in a human service
field preferred --- Project Management and career development
courses completed within the first 3- 6 months of Supervising
Supports Planner position start date Experience Required: --- At
least 3 years' case management manager experience; OR 1 year of
case management experience with 3 years of Leadership Experience
--- Direct experience and ability in working with people who have
disabilities, the elderly, those with behavioral challenges, those
with medically complex needs, and other populations, and ability to
advocate on their behalf SCI Value Related Competencies: --- People
Come First (Customer Focus): Thinks and acts with people we support
in mind when making decisions. Dedicated to meeting the
expectations and requirements of internal and external
shareholders, uses information and feedback to improve services.
--- Building Relationships and Connections: Interpersonal savvy.
Relates to all kinds of people. Builds appropriate rapport, uses
diplomacy and tact, diffuses high-tension situations comfortably.
Establishes and maintains meaningful connections within the
community and the organization (internal and external stakeholders)
--- Education (Informing Others): Quickly finds common ground to
solve problems. Is seen as a cooperative team player. Provides
coaching and mentoring to team members. Consistent communicator
provides team members with the tools they need to perform their
jobs in a timely manner. Explores all available options to make the
best decision for internal and external holders --- Diversity:
Values, appreciates and honors the ways in which cultural
differences can create value in organizations. Is service oriented:
Demonstrates a commitment to the philosophies for services and the
goal of independence for the people we serve. Raises awareness in
communities to appreciate the similarities and unique gifts of each
person. Interacts with all kinds of team members equitably, deals
effectively with all races, nationalities, cultures, disabilities,
ages, and genders, supports equal and fair treatment and
opportunity for all. --- Driving Solutions (Perseverance): Pursues
all initiatives with energy, drive, and the goal to succeed.
Required Competencies: --- Decision Making: Identify a range of
alternatives and evaluating potential courses of action --- Problem
Solving: Using a solution-based approach, identify options and
workable solutions --- Job knowledge: Possessing the basic
knowledge necessary to perform the job or function --- Achievement:
Striving to accomplish high goals or standards --- Initiative:
Taking action without being told to do so --- Trustworthiness:
Securing the confidence of others through consistent words and
actions --- Respect for others: Working to understand and empathize
with the position of others --- Interpersonal communication:
Interacting effectively with others to convey thoughts and ideas.
--- Building Relationships: Establishing and maintaining positive
rapport with others --- Service Orientation: Responding to others
in a timely manner to satisfy their needs --- Teamwork: Working
cooperatively with others to accomplish goals or objectives ---
Dependability: Reliably following through on commitments made to
others --- Flexibility: Willingness to take alternative actions
given appropriate justification --- Detail Orientation: Attending
to all steps and follow-ups necessary to accomplish a task ---
Professionalism: Conducting oneself with high standards and
integrity --- Planning: Looking forward in addressing tasks to
anticipate steps and contingencies --- Stress Tolerance:
Maintaining stable performance under the pressures of work or life
--- Work Attitude: Approaching work with a positive "can do"
mindset --- Time Management and Organizational skills: Plans and
exercises conscious control of time spent on specific activities
Physical Demands: Generally, presents standard office environment.
Must be able to remain in a stationary position > 95% of the
time. Continually operates a computer, keyboard and mouse, and
other office productivity machinery, such as a calculator, copy
machine, printer, and mobile Smartphone device. Constantly
positions self to comfortably maintain computer equipment. May
occasionally be required to move about in an office setting or
position office equipment weighing between 10-25 pounds. Vision
abilities required by this job include close vision. Ability to
operate a motor vehicle. The person in this position frequently
communicates with other people. Must be able to exchange accurate
information in these situations. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions of this job. This job description is subject to
change at any time. Disclaimer: The recruitment process is approved
by Service Coordination Inc.'s (SCI) Recruitment Committee and
subject to change based on business needs. In recognition of the
continuing COVID-19 pandemic, SCI and Montcordia are committed to
maintaining a safe and healthy workplace. Because of this, SCI is
requiring all new hires to be fully vaccinated. New hires will be
required to provide proof of vaccination status as part of the
on-boarding process. SCI provides reasonable accommodations, absent
undue hardship, for medical reasons under ADA and for employees
with sincerely held religious beliefs, observances, or practices
that conflict with getting vaccinated. You may request reasonable
accommodation or other exemption to Sonji Ashford at [email
removed]. SCI and Montcordia are equal opportunity employers and
committed to the full inclusion of all qualified individuals. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, disability, age,
sexual orientation, gender identity, national origin, hair texture
or protected hairstyle, veteran status, or genetic information. SCI
and Montcordia are also committed to providing equal opportunity
and access to individuals with disabilities by ensuring reasonable
accommodations are provided to participants in the job application
or interview process. To request a reasonable accommodation,
contact Kathryn Eckert at [email removed] or [phone removed]. SCI
and Montcordia are committed to fostering a safe and productive
workplace for all Team Members and individuals engaged in business
with the organization. As such, all positions require the
completion and passing of a 9-Panel Drug Screening within 48 hours
after accepting an offer of employment. A 9-Panel Drug Screening
tests for illegal drugs within the State of Maryland. SCI and
Montcordia do not sponsor for immigration, including for H-1B, TN,
and other non-immigrant visas, for this role. Employment Type: Full
Time Salary: $71,200 - $89,000 Annual
Keywords: Service Coordination, Chantilly , Supervising Supports Planner, Other , Ellicott City, Virginia
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