Market Financial Center Manager - Northern VA Market
Company: Disability Solutions
Location: Gainesville
Posted on: October 26, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:This job is responsible for
supporting a cluster of financial centers in designated markets in
the absence of the assigned financial center manager and as a
market-level resource. Key responsibilities include managing as a
business owner, fostering a team environment, and instilling an
effective client-centric and risk culture. Job expectations include
driving operational excellence, ensuring that all aspects of the
financial center run effectively and
cohesively.Responsibilities:
- Operates as a back up financial center leader within a
market
- Manages client traffic, engaging and appropriately routing
clients, and fostering client retention
- Manages business results through formalized management routines
and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market
leaders
- Drives operational excellenceRequired Qualifications:
- 1+ years of leadership experience demonstrated through one or a
combination of the following: coaching, training and/or motivating
a diverse work team
- Demonstrated ability to influence and collaborate with others
outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve
problems independently or escalate as needed to promote customer
satisfaction
- Strong financial and business acumen including experience in
leading managers and interpreting financial reports to drive
profitability
- Proven record of balancing risk and making sound decisions
while achieving business goals
- Strong interpersonal skills, including the ability to easily
engage others in dialogue, convey sincere interest in
building/deepening relationships and demonstrate a commitment to
providing personalized service
- Strong organizational skills including the ability to manage
multiple responsibilities, prioritize and delegate while delivering
results
- Strong communication skills (including verbal, non-verbal,
written and presentation) and active listening skills
- Proficiency in computer skills and professional programs (for
example, Microsoft Office)
- Availability to work weekends and/or extended hours as required
to run the business
- Must be able to travel to any financial center within the
defined marketDesired Qualifications:
- 1+ years of management experience including hiring, coaching
and developing direct reports
- Experience in the following industries: Consumer
banking/financial services, mortgage, retail and/or
hospitality
- Bachelor's Degree in related field
- Bilingual (fluent verbal and written)Skills:
- Coaching
- Customer Service Management
- Customer and Client Focus
- Performance Management
- Talent Development
- Business Operations Management
- Recruiting
- Result Orientation
- Risk Management
- Sales Performance Management
- Inclusive Leadership
- Leadership Development
- Prioritization
- Problem Solving
- Referral ManagementMinimum Education Requirement: High School
Diploma / GED / Secondary School or equivalentShift:1st shift
(United States of America)Hours Per Week: 40
Keywords: Disability Solutions, Chantilly , Market Financial Center Manager - Northern VA Market, Executive , Gainesville, Virginia
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