Conference Services Manager
Company: Hilton Short Pump
Location: Richmond
Posted on: October 17, 2024
Job Description:
The Hilton Richmond Hotel & Spa/Short Pump is looking for an
experienced, dynamic, detail-oriented Conference Services
Manager.
-
The Conference Services Manager is responsible for the planning and
oversight of all meeting space operations in addition to
coordinating events and serving the needs of clients at the Hilton
Short Pump, which is owned and operated by Shamin Hotels.
-
Shamin Hotels is Central Virginia's largest hotel management
company and has tripled in size to 70 hotels over the past ten
years. We own and operate hotels under the Hilton, Hyatt, Marriott,
InterContinental and Choice flags. We offer a competitive salary
and benefits package that includes medical, vision, dental, life
insurance, short- and long-term disability and a 401k plan. We also
offer paid time off, hotel discounts and a fun, friendly place to
work. We work hard but have fun doing it and are proud of our
commitment to excellence and outstanding guest service.
-
Responsibilities
- Direct client communication and on-site meetings, touring,
planning, presenting menus, pricing and hotel and meeting
policies.
- Represent the hotel to potential customers to promote sales of
meetings/conventions and food and beverage services.
- Negotiate contracts with existing and potential customers and
vendors.
- Manage customer services via site visits, board meetings, menu
testing, and planning meetings for definite and potential
groups.
- Provide direction and supervision of meeting and/or catering
logistics to affected departments and team members.
- Manage customer relationships in a proactive manner relative to
payment structure, room block management, food and beverage, public
room rental and exhibit hall fees, incremental and affiliate
revenue streams, performance damages and master billing
process.
- Analyze the service and product needs of the customer and the
financial issues of in-house groups.
- Prepare and follow-up with VIP guest amenities.
- Authorize appropriate resolution of customer concerns while
maintaining profitability.
- Prepare reports including Banquet Event Orders (BEO's), group
resumes, and DELPHI reports and input as instructed, rooming lists,
correspondence, and analysis relative to group activity (i.e.,
activity checklist, call reports, forecast evaluations, menu
proposals, written customer correspondence, resume, report of
convention, and internal memos or communications).
- Menu up-selling, general client solicitation, and catering
sales based on the needs of the hotel.
- Participate in internal and external meetings.
- Communicate daily with banquet, kitchen, and setup service
staff.
- Participate in internal and external training.
- Participate in development and measurement of personal and team
goals and action plans.
Qualifications
- A minimum of two to three years' experience in hotel
catering/conference services operations and/or sales is
required.
- An Associate or Bachelor's Degree is preferred.
- Knowledge of Delphi.FDC/Salesforce and general computer skills
to include Microsoft Office are strongly preferred.
- Experience in meeting deadlines and multiple priorities of
business demands.
- Basic knowledge of business contracts.
- Excellent verbal and written communication skills including
leading and participating in formal presentations.
- Strong negotiation skills as well as the ability to cultivate
leads, build relationships, and close the deal.
- Strong organizational skills with the ability to handle
multiple tasks in a fast-paced environment.
- Ability to work as part of a team.
- Strong desire to deliver excellent customer service.
- Detail oriented.
- Flexibility with scheduling and ability to work some weekends
and holidays.
Shamin Hotels maintains a drug free work environment and is proud
to be an equal opportunity employer. We welcome applications from
individuals of all backgrounds. We complete background and
reference checks on potential employees.JB.0.00.LN
Keywords: Hilton Short Pump, Chantilly , Conference Services Manager, Executive , Richmond, Virginia
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