Technical Writer

Company: Consulting LLC.
Location: Washington
Posted on: November 13, 2024

Job Description:

Salary Range: $80,000.00 To $100,000.00 AnnuallyEvoke is seeking a Technical Writer to join our team!Evoke Consulting is a Federal Management consulting firm specializing in business services across the federal market. We provide solutions to federal government agencies and entities, including the Department of Energy, Veterans Affairs, Department of Homeland Security, Department of Agriculture, US Marine Corps, and more.We are a diverse employee-focused firm that is committed to providing a wide range of opportunities for our employees to grow professionally and socially including mentoring and internal Communities of Practice. Our employees are hard-working and team-oriented and come from multiple backgrounds and experience levels. We value our employees' ideas and welcome suggestions for change and development as a firm.Responsibilities

• Work as part of an integrated team to collect, validate, analyze and provide metrics on enterprise IT data, using a customized app within ServiceNow.
• Develop, analyze, maintain, and document processes to implement and ensure configuration control of electronic files using M365 (e.g., SharePoint and OneDrive).
• Draft, consolidate input, and update recurring (i.e., weekly, bi-weekly, monthly) reports recommending opportunities for improvement as appropriate.
• Develop PPT briefs for various presentations, trainings, and meetings.
• Support ad hoc, quick-turn client requests related to data collection compilation and analysis.
• Contribute to, update, and conduct peer review for all technical documentation and work products (e.g., PPT briefs, analysis charts and diagrams, etc.).Requirements
• Requires a MINIMUM of five (5) years' experience in documenting business processes, systems, and applications.
• Familiarity with ServiceNow.
• Agile methodology understanding and experience.
• Experience working with Jira to create, update, and maintain project workflows.
• Comfortable interacting with clients' senior-level leadership, integrated team members, and external stakeholders.
• Must be highly detail-oriented and able to quickly absorb complex processes and business needs to identify opportunities for efficiency.
• Analytical approach to problem-solving, leveraging technology to solve business problems.
• Critical thinking with excellent problem-solving skills.
• Excellent verbal, written, and interpersonal communication; requires great listening and interpretation skills.
• Self-starter with a consultant mindset; identify, communicate, and act on issues and initiatives.Required Education
• BA/BS in a related field of study, and a MINIMUM of seven (7) TOTAL years of professional experience

• Four (4) years of professional experience may be substituted in lieu of degree.Security Clearance
• U.S. Citizenship is required.
• Must meet eligibility requirements for access to protected information.Work Location
• Hybrid (Washington, DC and Remote).Benefits Offered:
• This position is paid a base salary based on job family, experience, and skill level.
• Health benefits include medical, prescription, dental, and vision plans.
• Company paid Life Insurance coverage, Short-term and Long-term Disability coverage.
• Health Savings Account or Flexible spending accounts.
• 401(k) with discretionary company match.
• Paid time off (PTO) program and eleven (11) paid holidays.
• Additional time off benefits include parental leave, bereavement leave, volunteer hours.
• And more.Evoke is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any additional factors that are protected by law.
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